Credit & Collections Team Lead

* Supervise Credit and Collection team through ongoing mentoring and training.
* Maintain documentation on Credit and Collection procedures.
* Be a "super user" within the team, providing expert knowledge and hands-on
support.
* Ensure process deadlines are met according to SLAs.
* Identify and nominate the appropriate training to achieve individual and
company aspirations in line with Local HR learning and development strategy.
* Create a positive work environment that fosters team performance
* Cultivate customer service culture in team
* Organize and conduct regular meetings and communications with team members
* Conduct team members' performance evaluation and review
* Train new team members and share knowledge and job experience
* Set Performance Objectives with direct reports
* Counsel team members on performance improvement and career development
* Resolve management team conflict with sensitivity, tact and fairness
* Ensure balanced workload for team members
* Assist HR dept in recruitment process