- Global pharmaceutical MNC
- Career progression and opportunity to grow
About Our Client
Our client is a global pharmaceutical MNC, committed to improving life and health around the world, with constant innovative medicines. They are looking to expand their team, a Medical Information Associate to provide even better customer services. This role offers an exciting opportunity to contribute to a company that puts people first, and is dedicated to making life better for people worldwide. The successful candidate will be handling customer queries and ensuring compliance with industry standards.
Job Description
- Handle customer inquiries professionally using predefined responses and available resources.
- Identify and manage interactions involving adverse events or product quality complaints according to established procedures.
- Accurately document all interactions in the designated database, following Good Documentation Practices.
- Escalate inquiries beyond predefined responses following standard protocols.
- Use technology to manage high call volumes and ensure excellent customer service.
- Foster operational excellence by sharing best practices with team members.
- Incorporate compliance into daily tasks and support investigations, monitoring, and audits.
The Successful Applicant
- Proficient in written English with strong professional verbal communication skills.
- Bachelor's degree in a healthcare field (preferably medicine, pharmacy, or nursing).
- Excellent active listening and effective verbal communication abilities.
- Skilled in writing clear, concise, and accurate responses to customer inquiries.
- Proven time management skills and ability to perform well under pressure.
- Strong interpersonal skills with adaptability to diverse environments.
- Capable of understanding and conveying complex medical information.
- Advanced computer skills, including databases, word processing, spreadsheets, presentations, and templates.
- Strong cognitive abilities, including verbal reasoning, attention to detail, critical thinking, problem-solving, and analytical skills.
What's on Offer
- Chances to be part of the global pharmaceutical medical team
- Chances to explore and service for regional market
- Flexibility in working hours
Contact
Christine Choo
Quote job ref
JN-102024-6565565
Phone number
+60 12 3752510
Job summary
- Function
- Life Sciences
- Specialisation
- Clinical Operations
- What is your area of specialisation?
- Healthcare / Pharmaceutical
- Location
- Petaling Jaya
- Contract Type
- Permanent
- Consultant name
- Christine Choo
- Consultant contact
- +60 12 3752510
- Job Reference
- JN-102024-6565565
- Work from Home
- Work from Home or Hybrid